Time | Details |
---|---|
12:45-13:00 |
Arrivals |
13:00-13:30 |
Getting more from your WFM solution |
13:30-14:00 |
Best practice within planning |
14:00-14:30 |
Open roundtable discussion |
14:30-15:15 |
Live customer case study: WFM Optimisation |
15:15-15.30 |
Break |
15:30-16.15 |
Latest features and functionality * here we will split into Verint and Genesys Groups |
16.15-16.45 |
Product roadmap update |
16:45-17.00 |
Wrap up |
17.00 | Networking & Drinks: The Winter Garden, 11th Floor, Bluefin Building |