Rich Digital Content Sharing

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  • Rich Digital Content Sharing

    Often a customer process cannot be resolved during the first call. Subsequent interactions are usually required, whether by phone, email or through other channels. Not solving a customer’s issue or inquiry in the first call can usually lead to a longer and more costly process which does not always help to improve the customer experience.

    Our content sharing platform is a new and exciting innovation that helps to connect a customer and an agent in a different way, more efficiently, increasing First Contact Resolution and taking advantage of all the capabilities of smartphones.