Contact Babel - Exceeding UK Customer Expectations

NEW REPORT FOR CUSTOMER EXPERIENCE AND CONTACT CENTRE PROFESSIONALS

ContactBabel is the leading analyst firm for the contact centre and CX industry.
Sabio has sponsored Exceeding UK Customer Expectations. The report is a contact centre and CX research report based on surveys with 1000+ UK customers and hundreds of UK contact centres, readers of the report.

THE REPORT IDENTIFIES THE FRONTINE ISSUES THAT MOST IMPACT ON CUSTOMER EXPERIENCE, AND ADVISES BUSINESSES ON HOW TO SOLVE THEM.

The structure of the report is in three parts:

What customers want and expect when contacting a business
What they are actually experiencing
How the customer experience can be improved in each of these area,

Download this report, and to gain access to all of ContactBabel’s research and analysis.

BITE-SIZED EBOOKS

Sabio’s eBook: ‘Placing Advisor Wellbeing at the top of the agenda’ is one of five bite-sized eBooks in the

‘Empowering People to Deliver Excellent CX’ series. The collection focuses on the tools and technologies

required to empower your advisors. Other eBooks in the series include;

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[1/2] Primary Heading (h5)

For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.

DOWNLOAD

[1/2] Primary Heading (h5)

For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.

DOWNLOAD

[1/2] Primary Heading (h5)

For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.

DOWNLOAD