The retail landscape is shifting with new customer expectations and market vulnerabilities emerging from online shopping habits.
With more convenience and choice than ever before, retail companies need to invest in ways to differentiate themselves from competitors and offer additional sources of value to customers — vitally, value that which is beyond their products alone.
In this white paper, we explore the rising importance of customer service and how retailers can transform their customers’ experience with AI and Voice Insight tools.
Topics covered: • The state of retail in 2022 • How is retail customer service evolving • The future of automation in customer service • How automated tools are aiding productivity • Modernising the retail customer experience with AI tools
