Sabio's webinar highlighted that companies must make customer feedback a key driver in their customer experience strategy.
In this webinar, we discussed how companies should focus their efforts on humanising feedback to build corporate engagement and obtain buy in from stakeholder groups to take action.
Winning the data debate
Practical ideas for bringing insight data to life
How to tailor CX insight to the relevant stakeholder groups
Why the front-line remains an important part of the insight loop
- Simon Thorpe, Head of Customer Insight Solutions, Sabio
- Alex Barker, Strategy and Experience Director, Sabio