Sabio's webinar highlighted that companies must make customer feedback a key driver in their customer experience strategy.
In this webinar, we discussed how companies should focus their efforts on humanising feedback to build corporate engagement and obtain buy in from stakeholder groups to take action.
We looked at the following
- Winning the data debate
- Practical ideas for bringing insight data to life
- How to tailor CX insight to the relevant stakeholder groups
- Why the front-line remains an important part of the insight loop
Panellists
- Simon Thorpe, Head of Customer Insight Solutions, Sabio
- Alex Barker, Strategy and Experience Director, Sabio
