To fully process critical customer interactions to improve customer experience you need to listen.
Watch our on-demand webinar as we uncover how Speech Analytics can be used to transform raw data into processable information that can be used to make decisions.
You will learn how to get the most out of your Speech Analytics platform and how it can be used to make the most appropriate decisions quickly, as the needs of your business evolve. Discover:
- - Speech Analytics in action – more intelligence and managing risk
- - COVID-19 and the changing call landscape – how Speech Analytics can help
- - How you can transform raw data into processable information
The NewDay Team shared their success with Speech Analytics and how the COVID-19 pandemic has changed their operation; using Speech Analytics to adapt to the ever-changing needs of their customers.
Our Speakers
- Dan Stimpson - Head of Workforce Optimisation Solutions, Sabio
- Jane Slater - Senior Manager, Voice Analytics, NewDay
- Amber Evans - Specialist – Customer Outcomes Insight, NewDay
- Matt Baxter - Senior Specialist – Interaction Analytics & Design, NewDay
