Getting The Most Out of Speech Analytics

Listening to your customers is key to business success. Join us to learn more about the impact of Speech Analytics and how it can support as your business evolves.

Register now for access to the recording.

  • To fully process critical customer interactions to improve customer experience you need to listen. Watch our on-demand webinar as we uncover how Speech Analytics can be used to transform raw data into processable information that can be used to make decisions.

    You will learn how to get the most out of your Speech Analytics platform and how it can be used to make the most appropriate decisions quickly, as the needs of your business evolve. Discover:

    - Speech Analytics in action – more intelligence and managing risk 
    - COVID-19 and the changing call landscape – how Speech Analytics can help
    - How you can transform raw data into processable information  

    The NewDay Team shared their success with Speech Analytics and how the COVID-19 pandemic has changed their operation; using Speech Analytics to adapt to the ever-changing needs of their customers.

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    Our Speakers

    Dan Stimpson - Head of Workforce Optimisation Solutions, Sabio


    A crucial part of delivering a brilliant customer experience, Dan has been working with contact centre clients to improve their workforce optimisation since 2005.

    Jane Slater - Senior Manager, Voice Analytics, NewDay


    Amber Evans - Specialist – Customer Outcomes Insight, NewDay


    Matt Baxter - Senior Specialist – Interaction Analytics & Design, NewDay


  • Registrations after the webinar date will be given access to the recording.