If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you.
You'll have the opportunity to meet like-minded professionals, discuss the Genesys Cloud roadmap, new features, functionality and how they can be leveraged within your contact centre environment. You‘ll also have the opportunity to learn how organisations are working on these changes through innovative solutions and best practice.
Register now to join us at the Sabio office in London on Wednesday 13th September 2023.
| Time | Details | Speaker | |
|---|---|---|---|
| 13:00-13:10 |
Welcome and Introductions | Stuart Dorman | |
| 13:10-13:30 |
Market Trends: What the future holds for CX | Stuart Dorman |
|
| 13:30-14:15 |
What's next for Genesys Cloud? Live demonstrations and an early preview of the roadmap and the impact on your contact centre |
Nadja Janjic Vincent Bezard |
|
| 14:15-14:35 |
Break |
||
| 14:35-15:35 |
Your contact centre, and how integrations can help
|
Daisy O'Grady Vincent Bezard Nigel Winship Jim Fleming Kevin McGachy |
|
| 15:35-16:00 |
Live customer case study Q&A with Benenden Health: Supporting a Digital Transformation Project | Vicky Williams Head of Digital Transformation, Benenden Health Stuart Dorman |
|
| 16:00-16:45 |
Open Forum Roundtable: Automation in the field, what this could mean for you and your contact centre. | Stuart Dorman | |
| 16:45 |
Wrap up | Stuart Dorman | |
| 17:00 |
Drinks | The Refinery |
Vincent BezardGenesys Cloud Practice Leader
Kevin McGachyPrinciple Solutions Manager - AI & Automation
Nadja JanjicAssociate Solutions Consultant
Stuart DormanCIO
Daisy O'GradySolutions Manager
VIcky WilliamsHead of Digital Transformation