If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you.
You'll have the opportunity to meet like-minded professionals, discuss the Genesys Cloud roadmap, new features, functionality and how they can be leveraged within your contact centre environment. You‘ll also have the opportunity to learn how organisations are working on these changes through innovative solutions and best practice.
Register now to join us at the Sabio office in London on Wednesday 13th September 2023.
||Welcome and Introductions||Stuart Dorman|
||Market Trends: What the future holds for CX||Stuart Dorman
||What's next for Genesys Cloud?
Live demonstrations and an early preview of the roadmap and the impact on your contact centre
||Your contact centre, and how integrations can help
||Live customer case study Q&A with Benenden Health: Supporting a Digital Transformation Project||Vicky Williams
Head of Digital Transformation, Benenden Health
||Open Forum Roundtable: Automation in the field, what this could mean for you and your contact centre.||Stuart Dorman|
||Wrap up||Stuart Dorman|