SABIO COMMUNITY DAY

GENESYS CLOUD

2881---Sabio-Inspire-LP-Template-Assets-Icon2.png 5TH SEPTEMBER 2024 2881---Sabio-Inspire-LP-Template-Assets-Icon3.png 13:00 - 17:15 2881---Sabio-Inspire-LP-Template-Assets-Icon4.png GLASGOW

REGISTER


ARE YOU READY TO UPSKILL ON GENESYS CLOUD CX?

If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you.

You'll have the opportunity to meet like-minded professionals, discuss the Genesys Cloud roadmap, new features, functionality and how they can be leveraged within your contact centre environment. You‘ll also have the opportunity to learn how organisations are working on these changes through innovative solutions and best practice.

Register now to join us at the Sabio office in Glasgow on 5th September.



lp-parallelogram-cloud.png

ABOUT SABIO COMMUNITY DAYS

We're bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.




AGENDA

Time Details Speaker
13:00-13:10
Welcome and Introductions Guillaume Faure
13:10-13:30
Market trends: What the future holds for CX
Synopsis of Sabio Disrupt 
Joe O'Brien / Guillaume Faure
13:30-14:15
What's next for Genesys Cloud?
  • Genesys Xperience in a nutshell
  • Genesys roadmap and beta programs
Ryan Johnson
Nadja Janjic

14:15-14:35
Break

14:35-15:45
Upskill on Genesys Cloud CX with Sabio
  • Transition to the cloud and optimise your operations with Mission Control
  • Knowledge workbench and data readiness
  • Enabling work item orchestration and routing​
  • Introduction to Genesys Cloud CX powered by Salesforce (Optional)
Ryan Johnson
Kevin McGachy
Nadja Janjic
15:45-16:05
Break

16:05-16:30
Rentokil’s Genesys journey
Sabio's Simon Fear speaks to Arthur Baylis, Global Portfolio Lead Digital (CX) at Rentokil Initial about their Genesys Cloud Journey, how they're innovating and future plans, followed by a Q&A session.
Arthur Baylis
Simon Fear
16:30-17:00
Open Forum Roundtable: Common pain points and challenges in contact centre projects All Sabio Speakers
17:00-17.15
Wrap up 
17:15
Drinks Sabio Office, Glasgow

SPEAKERS

headshot-nadja-janjic-400x400.jpgNadja JanjicSolutions Group Consultant
Sabio
headshot-guillaume-faure-circle-160x160.pngGuillaume FaurePrinciple Solutions Manager
Sabio
head-ryan-johnson-400x400.jpgRyan Johnson Principle Engineer
Sabio
head-arthur baylis-400x400.pngArthur BaylisGlobal Portfolio Lead Digital (CX)
Rentokil Initial

MEET OUT SPONSORS

lp-sponsor-placeholder-146x89.png
lp-sponsor-placeholder-146x89.png
lp-sponsor-placeholder-146x89.png
lp-sponsor-placeholder-146x89.png
lp-sponsor-placeholder-146x89.png
lp-sponsor-placeholder-146x89.png




THE VENUE

2881---Sabio-Inspire-LP-Template-Assets-Icon4.png
2nd Floor, Front Suite

90 St Vincent Street, Glasgow , G2 5UB




CX COMMUNITY DAY HIGHLIGHTS


Check out highlights from our recent CX Community Days

Block 1
editable text
Block 2 Top
editable text
Block 2 Bottom
editable text
grows to fill column
Block 3 Top
editable text
Block 3 Bottom
editable text
grows to fill column
Block 4
editable text
Block 1
editable text
Block 2 Top
editable text
Block 2 Bottom
editable text
grows to fill column
Block 3 Top
editable text
Block 3 Bottom
editable text
grows to fill column
Block 4
editable text
Block 1
editable text
Block 2 Top
editable text
Block 2 Bottom
editable text
grows to fill column
Block 3 Top
editable text
Block 3 Bottom
editable text
grows to fill column
Block 4
editable text
Block 1
editable text
Block 2 Top
editable text
Block 2 Bottom
editable text
grows to fill column
Block 3 Top
editable text
Block 3 Bottom
editable text
grows to fill column
Block 4
editable text
Block 1
editable text
Block 2 Top
editable text
Block 2 Bottom
editable text
grows to fill column
Block 3 Top
editable text
Block 3 Bottom
editable text
grows to fill column
Block 4
editable text