If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you.
You'll have the opportunity to meet like-minded professionals, discuss the Genesys Cloud roadmap, new features, functionality and how they can be leveraged within your contact centre environment. You‘ll also have the opportunity to learn how organisations are working on these changes through innovative solutions and best practice.
Register now to join us at the Sabio office in Glasgow on 5th September.
We're bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.
| Time | Details | Speaker | |
|---|---|---|---|
| 13:00-13:10 |
Welcome and Introductions | Guillaume Faure | |
| 13:10-13:30 |
Market trends: What the future holds for CX Synopsis of Sabio Disrupt |
Joe O'Brien / Guillaume Faure | |
| 13:30-14:15 |
What's next for Genesys Cloud?
|
Ryan Johnson Nadja Janjic |
|
| 14:15-14:35 |
Break |
||
| 14:35-15:45 |
Upskill on Genesys Cloud CX with Sabio
|
Ryan Johnson Kevin McGachy Nadja Janjic |
|
| 15:45-16:05 |
Break |
||
| 16:05-16:30 |
Rentokil’s Genesys journey Sabio's Simon Fear speaks to Arthur Baylis, Global Portfolio Lead Digital (CX) at Rentokil Initial about their Genesys Cloud Journey, how they're innovating and future plans, followed by a Q&A session. |
Arthur Baylis Simon Fear |
|
| 16:30-17:00 |
Open Forum Roundtable: Common pain points and challenges in contact centre projects | All Sabio Speakers | |
| 17:00-17.15 |
Wrap up | ||
| 17:15 |
Drinks | Sabio Office, Glasgow |
Nadja JanjicSolutions Group Consultant
Guillaume FaurePrinciple Solutions Manager
Ryan Johnson Principle Engineer
Arthur BaylisGlobal Portfolio Lead Digital (CX)
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