We strongly believe in empowering advisors, arming them with the equipment and technical capabilities needed to deliver excellent CX - while at the same time being the best version of themselves.
After all, happier advisors mean happier customers...and that can only be a good thing for business!
Generative AI tools – such as ChatGPT – have captured the minds of everyone across the technology spectrum and beyond.
Its ability to offer human-like conversations across a range of diverse topics has seen the model successfully write poetry, debug code and even troubleshoot IT issues in recent months.
For those of us in the customer service and contact centre industries with customer experience at heart, it’s certainly an exciting development – with its impact leading to many analysts and AI thought leaders touting it as the beginning of an exciting ‘second wave’ in AI capability.
To empower your people, arm them with powerful technology and solutions to deliver excellent CX to your customers, from anywhere.
Sabio's eBook: ‘Using AI & Automation to Empower Agents’ is one of five bite-sized eBooks in the 'Empowering People to Deliver Excellent CX' series. The collection focuses on the tools and technologies required to empower your advisors. Other eBooks in the series include;
The rise of Digital First engagement has driven the re-invention of customer service, with consumers now expecting the brands they deal with to offer instant access to low friction, always-on commerce and full lifecycle services.
As brands focus increasingly on digital transformation and optimising customer engagement through the adoption of AI and automation technologies, there has been a fundamental shift in the nature of today’s contact centre advisor role.
Even though there’s been a focus on Big Data for over a decade now, it’s still easy for people to under-estimate the sheer scale of the transformation that corporate data is currently undergoing – particularly when it comes to customer service.
Cloud-based technology solutions typically make CX systems much more agile and flexible, enabling seamless connectivity across the business, and – potentially – providing a much improved experience for customers and agents.