Agenda |
|---|
| 13:00 Welcome and Keynote Address |
| 13:15 Sabio WFM Optimisation Update How to help you get the most from your WFM technology, including saving on costs and achieving maximum Return on Investment (ROI) |
| 13:45 Tech Showcase Discover how Verint, Genesys, Calabrio and AWS FCS are supporting planning teams to realise operational efficiencies and improve the customer and employee experience |
| 15:30 Break |
| 15:45 Roundtable Getting the balance right (Operational Desire vs Customer Expectations) |
| 16:30 Guest Speaker - Dave Veron, The Forum |
| 16:55 Wrap Up Summarising key takeaways from the sessions |
| 17:00 Networking drinks Let's continue the conversation. Please join us for refreshments. |
First LastSabio Job TitleFirst LastSabio Job TitleFirst LastSabio Job TitleFirst LastSabio Job TitleFirst LastSabio Job Title
Jim FlemingWFM Solutions Consultant
Scott DohertyWFM Consultant
Dave VeronDirector of Membership & Best Practice
Huw JonesDirector, Solutions Consulting
Paul Turner Senior Global WEM Business Specialist
Scott BuddingManager, Sales Engineering
Pavan DusanapudiSr. Solutions Architect
Check out highlights from our recent CX Community Days
We're bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.
