Outstanding CX starts with knowing what customers need and want. A Voice of the Customer (VoC) solution gathers and analyses data from different touchpoints, so you can really understand your audience, and build a service they’ll keep coming back to. The Sabio VoC Health Check is designed to help you fine-tune your program, ensuring it delivers actionable insights and drives measurable return on investment.
Register now to join us at the Sabio office in London on Thursday 3rd April 2025.
Agenda |
|---|
| 13:00 Welcome and Keynote Address |
| 13:15 Sabio VoC Health Check Update Discover how Sabio will help you get the most from your VoC programme with a personalised blueprint for best-in-class customer insight |
13:45 VoC Best Practise Showcase
|
| 15:00 Roundtable The pitfalls of VoC ROI (and how to avoid them) |
| 16:00 Wrap Up Summarising key takeaways from the sessions |
| 16:20 Networking drinks Let's continue the conversation. Please join us downstairs for refreshments. |
| Time | Details | Speaker |
|---|---|---|
| 11:00-11:30 |
Welcome and Keynote Address AI in Contact Centres: Transforming Customer Experience Sabio's Chief Innovation Officer will kick off the day with an overview of AI applications in the contact centre today, Sabio's approach to integrating AI solutions and touch on emerging AI trends and innovations. |
Stuart Dorman |
| 11:30-12:15 |
Seamless AI Integration: Strategies and Best Practices Discover effective methods for incorporating AI tools into existing workflows. |
Sabio |
| 12:15-12:30 |
Client Story |
TBC |
| 12:30-13:15 |
AI-Driven Customer Engagement: Elevating Satisfaction and Loyalty Learn how AI applications can personalise customer interactions and which metrics and KPIs can help measure AI's impact on CX. |
Sabio |
| 13:15-13:45 |
Lunch | |
| 13:45-14:00 |
Client Story |
TBC |
| 14:00-14:45 |
Responsible AI: Navigating Ethics and Compliance Recognising the ethical implications of AI in customer interactions and strategies to maintain transparency and trust with customers. |
Sabio |
| 14:45-15:30 |
The Road Ahead: Emerging AI Technologies and Innovations Opportunities for innovation and staying ahead of industry trends. |
Sabio |
| 15:30-16:00 | Wrap Up Summarising key takeaways from the sessions |
Kevin McGachy |
| 16:00-17:00 | Networking drinks Let's continue the conversation. Please join us downstairs in The Refinery for refreshments. |
The Refinery |
Christine HowardVoC Operations & Service Manager, Sabio
Laura SavellSenior Consultant, SabioWe're bringing together practitioners who are looking to develop expertise within their specialist area. The aim is to inspire best practice and help members build networks with like-minded people from other organisations.
Check out highlights from our recent CX Community Days
