AVAYA EXPERIENCE PLATFORM: YOUR GATEWAY TO TRANSFORMATION

Are you using trusted legacy contact centre platforms like Avaya Aura, Elite, AACC or on-premise systems from Cisco or Genesys? While these platforms have provided a pillar of stability and reliable customer engagement, they may lack the agility needed in today's digital-first world.

AVAYA IS BACK IN THE CLOUD CX GAME!

Join our webinar December 12th to discover more...

Agenda
13:00 - Welcome & Introductions
13:05 - How to Transform How to avoid a "like for like" migration and properly transform using the capabilities and features you are paying for.
13:35 - Demo - Redefining Customer Experience Join us for a demonstration of practical, easily attainable strategies designed to improve customer satisfaction while fostering significant growth for both your top line revenue and bottom line operating profit.
14:00 - Business Case Masterclass A move from on-premise to cloud will likely mean a move from Capex to Opex. In almost every typical scenario, your CFO is going to take a hit. We will show you a practical approach that will pay for your CCaaS platform four times over.
14:30 - Close, Health Check Offer & ROI Builder Spreadsheet

About Avaya Experience Platform (AXP)

Avaya Experience Platform combines the resilience you’ve relied on with the flexibility and advanced features needed to thrive in a digital-first world.

Organisations seeking cloud CX transformation opportunities should be considering AXP as a premium platform to help deliver on their target CX outcomes. AXP builds on a reliable foundation, offering the same resilience while introducing the flexibility and innovative features necessary for success in a fast-paced environment. Embrace a platform designed for your organisation’s growth and adaptability.

AGENDA

11:00 - 11:30

Welcome & Coffee
Meet your peers in a relaxed atmosphere to share experiences.

11:30 - 12:00

The 1st Step & How to Mind the Gap
Unfulfilled promises – truth vs. marketing spin?
In the race to transform CX, many organisations find themselves grappling with unfulfilled promises. This session will uncover the realities of CX transformation and separate truth from marketing hype.

Derek Forrest

12:00 - 12:30

Avaya's Evolution & Journey
Innovation without Disruption
Avaya will share the latest position for Avaya AXP.

Jonathan Maher

12:30 - 13:00

Case Study - Practice Plus Group
Organisations are migrating to CCaaS and delivering "like for like" outcomes without really transforming or adding any value to their business or their customers. Find out how the Practice Plus Group avoided this.

Barry Nee

13:00 - 14:00

LUNCH

14:00 - 14:25

Connecting CapEx <> OpEx – Making CX Work for YOU
Financial uncertainty is the most common blocker to CX innovation. We’ll summarise industry analysis and outline:

Financial implications.
CCaaS “Utopia” pitfalls to avoid.
How to overcome CCaaS Dependencies.
Aligning People (incl. Finance), Ops & Tech to safeguard CX Success.

James Hughes &
Mark Williams

14:25 - 14:55

Automation to offset the increase in OpEx & AI Demo
Discover how automation can be your ally in managing operational expenses. Learn strategies to integrate automation in a way that balances costs and enhances CX.

Ali Miller &
Derek Forrest

14:55 - 15:10

REFRESHMENTS

15:10 - 15:40

The Future of CX, CC, and CRM
As the digital landscape evolves, so do customer expectations. Get a glimpse into the future of CX and how the convergence of contact centres, and CRM is shaping customer journeys.

Rob Scutchings

15:40 - 16:30

Breakout, Demos and Discussions
See the demo's in action, have a play with the latest technology. Sabio and Avaya experts will also be available to collaborate on any ideas you have around innovation or transformation in your own organisation.

16:30 - Onwards

Networking Drinks

WEBINAR: PLANNING YOUR CX TRANSFORMATION?

MIND THE GAP WITH SABIO & AVAYA

AVAYA EXPERIENCE PLATFORM: YOUR GATEWAY TO TRANSFORMATION

AVAYA IS BACK IN THE CLOUD CX GAME!

Agenda

About Avaya Experience Platform (AXP)

AGENDA

SPEAKERS

MEET OUT SPONSORS

THE VENUE

Blue Fin Building