UNLOCKING FURTHER VALUE FROM GENESYS CLOUD CX

Genesys Cloud CX is a powerful platform with the capabilities to deliver brilliant outcomes for customers, employees and the broader business, but could you be making more of your cloud CX investment?

If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you. You'll have the opportunity to meet like-minded professionals, discuss new features and ways to take advantage of the productivity gains that AI can offer. Plus discover how to add value to Genesys Cloud CX with a range of focused Sabio IP solutions.

Register now to join us at the Sabio office in London on 7th November.

ABOUT SABIO COMMUNITY DAYS

We're bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.

AGENDA

Time	Details	Speaker
13:00-13:10	Welcome and Introductions	Guillaume Faure
13:10-13:30	Market trends: What the future holds for CX Synopsis of Sabio Disrupt	Stuart Dorman
13:30-14:15	What's next for Genesys Cloud? Genesys Xperience in a nutshell Genesys roadmap and beta programs	Ryan Johnson Nadja Janjic
14:15-14:35	Break
14:35-15:45	Upskill on Genesys Cloud CX with Sabio Email AI = em.ai.l Transition to the cloud and optimise your operations with Mission Control Knowledge workbench and data readiness	Ryan Johnson Nadja Janjic Kevin McGachy Alasdair Miller
15:45-16:05	Break
16:05-16:30	Rentokil’s Genesys journey Sabio speaks to Arthur Baylis, Global Portfolio Lead Digital (CX) at Rentokil Initial about their Genesys Cloud Journey, how they're innovating and future plans, followed by a Q&A session.	Arthur Baylis
16:30-17:00	Open Forum Roundtable: Common pain points and challenges in contact centre projects	All Sabio Speakers
17:00-17.15	Wrap up
17:15	Drinks	Sabio Office, London