If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for maintaining your customer experience within AI, the Sabio AI Community Day is for you! You’ll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in your AI journey and learn how organisations solve these through innovative solutions and best practice.
The day will consist of informative sessions led by members of our AI team, real-time demos, and the chance to hear our clients' success stories.
Register now to join us at the Sabio office in London on Wednesday 12th March 2025.
Agenda |
|---|
| 11:00 Welcome and Keynote Address AI in Contact Centres: Transforming Customer Experience |
| 11:30 Seamless AI Integration: Strategies and Best Practices Discover effective methods for incorporating AI tools into existing workflows. |
| 12:15 Client Story |
| 12:45 AI-Driven Customer Engagement: Elevating Satisfaction and Loyalty Learn how AI applications can personalise customer interactions and which metrics and KPIs can help measure AI's impact on CX. |
| 13:30 Lunch |
| 14:30 Client Story |
| 15:00 Responsible AI: Navigating Ethics and Compliance Recognising the ethical implications of AI in customer interactions and strategies to maintain transparency and trust with customers. |
| 15:45 The Road Ahead: Emerging AI Technologies and Innovations Opportunities for innovation and staying ahead of industry trends. |
| 16:30 Wrap Up Summarising key takeaways from the sessions |
| 17:00 Networking drinks Let's continue the conversation. Please join us downstairs for refreshments. |
| Time | Details | Speaker |
|---|---|---|
| 11:00-11:30 |
Welcome and Keynote Address AI in Contact Centres: Transforming Customer Experience Sabio's Chief Innovation Officer will kick off the day with an overview of AI applications in the contact centre today, Sabio's approach to integrating AI solutions and touch on emerging AI trends and innovations. |
Stuart Dorman |
| 11:30-12:15 |
Seamless AI Integration: Strategies and Best Practices Discover effective methods for incorporating AI tools into existing workflows. |
Sabio |
| 12:15-12:30 |
Client Story |
TBC |
| 12:30-13:15 |
AI-Driven Customer Engagement: Elevating Satisfaction and Loyalty Learn how AI applications can personalise customer interactions and which metrics and KPIs can help measure AI's impact on CX. |
Sabio |
| 13:15-13:45 |
Lunch | |
| 13:45-14:00 |
Client Story |
TBC |
| 14:00-14:45 |
Responsible AI: Navigating Ethics and Compliance Recognising the ethical implications of AI in customer interactions and strategies to maintain transparency and trust with customers. |
Sabio |
| 14:45-15:30 |
The Road Ahead: Emerging AI Technologies and Innovations Opportunities for innovation and staying ahead of industry trends. |
Sabio |
| 15:30-16:00 | Wrap Up Summarising key takeaways from the sessions |
Kevin McGachy |
| 16:00-17:00 | Networking drinks Let's continue the conversation. Please join us downstairs in The Refinery for refreshments. |
The Refinery |
Kevin McGachyPrincipal Solutions Manager, Sabio
Klaus FailenschmidManager - User Interface, Sabio 
Alasdair MillerHead of Development and R&D, Sabio
Phil JordanHead of APAC Professional Services, Sabio
Paula HildrethClient Success Manager, Sabio
Stuart DormanCheif Innovation Officer, SabioWe're bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.
Check out highlights from our recent CX Community Days
