Manage your emails more efficiently and SAVE!
Email is a challenging channel for contact centres and always has been, however many customers still use email as their preferred channel. 
Recent advancements in Generative AI have allowed Sabio to develop a highly efficient automated approach to handle inbound emails.
em.ai.l is our new email management solution which can read, understand, and action customer emails based on your use-cases and business rules. It’s a solution that enables your organisation to harness the power of Generative AI to see measurable business benefits.
Getting started is easy. Firstly you build a solid foundation, then sequentially layer additional features and functions with each phase.
*only for email type X, with priority Y, where suggested reply is Z… then we can auto send
Our approach to Generative AI use-case development focuses on a Model Office approach. A model office takes a small subset of agents as a control group, tracking their KPIs in isolation and building a trusted working group on designing and developing a solution. We measure and refine the change within this small control group to ensure we only adopt changes which will deliver the success our hypothesis set out.
This close working enables you to focus your effort on the capability that will truly add value and be received by the operation.
Source: Contact Babel - The Inner Circle Guide To Customer Engagement & Personalisation - 2024
With email continuing to be a channel of choice for customers, adding the em.ai.l automation later can deliver:
Each em.ai.l project is delivered according to the needs of the organisation through specific Generative AI use-case development.
Our process to this focuses on a Model Office approach. We take a small subset of agents as a control group, tracking their KPIs in isolation and building a trusted working group on designing and developing the solution. We measure and refine the change within this small control group to ensure we only adopt changes which will deliver the success our hypothesis set out.
This close working enables you to focus your effort on the capability that will truly add value and be received by the operation.
em.ai.l is delivered as a Generative AI automation layer. The application of the technology creates the responses whilst keeping your 'agents in the loop'. By allowing the agent to review responses before being sent to the customer you are able to protect against mistakes the Generative AI may make.