00:00:00:00


THE MUST-ATTEND DIGITAL
TRANSFORMATION EVENTS OF 2022.

REGISTRATION NOW CLOSED -
STAY TUNED FOR FUTURE EVENTS!


The Future of AI in CX

The pandemic has moved organisations forward over a digital technology tipping point, transforming their operations forever and driving unprecedented change in CX delivery.

While this digital transformation opens up huge opportunities for brands, it can also introduce significant challenges in terms of customer expectations, automation, support for contact centre advisors, and technology deployment.

You're exclusively invited to join Sabio, Google Cloud and Twilio for an innovative session as we discuss the power of AI and how it can enhance your customer experience. We'll also be joined by some of the UK's leading organisations who will share their journey using CCAI, including loveholidays, HomeServe and BGL Insurance:

  • AI & Automation - where to start?
  • Extending self-service capabilities
  • AI-powered interactions and intelligent routing

Please note, capacity is limited. If you would like to extend an invite to a colleague, please get in touch with your Account Manager.


Amazing venue, great speakers and good topics covered. Weirdly didn't feel like I was being sold to which is such a difference for these types of events! I will definitely return.

— Disrupt 2022 Attendee | Close Brothers

Click the HTML icon in the toolbar above to edit spacer height.
TO EDIT: Change the class="spacer-3" to any number between 0 (none) and 5 (most) to resize a spacer. Ex. class="spacer-5"
Vertical spacers are responsive and 50% smaller on mobile than on tablet+.

AGENDA

1:30pm-1:45pm

ARRIVAL & REGISTRATION

1:45pm-2:05pm

THE STATE OF AI


Stuart Dorman
Chief Innovation Officer
Sabio Group
2:05pm-2:25pm

EXTENDING SELF-SERVICE CAPABILITIES


Richard Hudson
Solutions Architect
BGL Insurance
2:25pm-2:45pm

GETTING STARTED WITH AI


Kevin McGachy
Head of AI & Automation
Sabio Group
2:45pm-3:05pm

TRANSFORMING CUSTOMER JOURNEYS WITH AI & AUTOMATION


Phil Jordan
Head of Contact Centre Automation
HomeServe
3:05pm-3:25pm

BREAK

3:25pm-3:45pm

DESIGNING GREAT CONVERSATIONAL EXPERIENCES

head-ricardo-calvo-multiasistencia-65x76.jpg
Klaus Failenschmid
Head of UX
Sabio Group
3:45pm-4:05pm

THE CHATBOT THAT CHANGED OUR WORLD - THE RISE OF SANDY!

head-sophie-petrou-sky-65x76.jpg
Eugene Neale
Director of Business IT
LoveHolidays
4:05pm-4:25pm

BUSINESS MESSAGING & AI


Nick Stone
Contact Centre Specialist
Twilio
4:25pm-4:50pm

MANAGING & DEVELOPING YOUR AI


Yemi Erinle
Group Product Manager
Sabio Group
4:50pm-5:10pm

CONTACT CENTRE AI - THE FUTURE


Akash Parmar
EMEA Contact Centre AI Solutions Lead
Google Cloud
5:10pm-6:30pm

NETWORKING

Click the HTML icon in the toolbar above to edit spacer height.
TO EDIT: Change the class="spacer-3" to any number between 0 (none) and 5 (most) to resize a spacer. Ex. class="spacer-5"
Vertical spacers are responsive and 50% smaller on mobile than on tablet+.

logo-twilio.png

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalised relationships with their customers everywhere in the world, and add intelligence to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Twilio enables companies to engage with their customers across voice, conversations, messaging, video and email, and allows them to create highly personalized interactions and automated customer profiles based on first-party data from multiple channels. 

Click the HTML icon in the toolbar above to edit spacer height.
TO EDIT: Change the class="spacer-3" to any number between 0 (none) and 5 (most) to resize a spacer. Ex. class="spacer-5"
Vertical spacers are responsive and 50% smaller on mobile than on tablet+.

logo-twilio.png

Dialogflow, part of Google Cloud’s Contact Center AI solution – helps make customer experiences effortless, while giving you unparalleled conversational and customer insights. Google’s powerful Conversational AI acts as a highly intelligent digital concierge that answers every call, message or chat session. A quick conversation helps it understand who the customer is, and what they’re looking for – and it uses this to work out what they need next. That could mean talking to the AI more,  connecting them to the right team member, or signposting them to the right digital channel.


2040 - Sabio Disrupt Landing Page Assets - Are you Ready Heading - New.png


2040 - Sabio Disrupt Landing Page Assets - Footer Arrows - 435x435px.png
disrupt-otr-footer-1-435x435.jpg

disrupt-otr-footer-2-435x435.jpg
disrupt-otr-footer-3-435x435.jpg
2040 - Sabio Disrupt Landing Page Assets - Disrupt Footer Logo.png
2040 - Sabio Disrupt Landing Page Assets - Sabio Footer Logo.png






This event is free to attend for Sabio customers, partners and prospects

Sabio reserves the right to refuse and/or withdraw a delegate's registration for Disrupt at any time.

© 2022 Sabio Ltd. All rights reserved