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15+ sessions

25+ speakers

500+ delegates

Disrupt is back in March 2024.


See into the future of CX at Disrupt!

From game-changing products to the insights needed to outpace disruption – Disrupt keeps your finger on the pulse.

Learn how to craft seamless, satisfying customer journeys enhanced by automation and AI. Harness data-fuelled intelligence for more meaningful conversations. And take relationships to the next level through deeper CRM integration. And not only that, get the answers to the toughest of CX challenges via the latest contact centre, AI, data and CRM solutions in our interactive showcase area.

Join our specialists and leading brands as we share the secrets to delightful service, loyalty through understanding, and connections that convert.

The future of CX is here. Register NOW!



Sabio understands our vision and has been instrumental in deploying and managing many of the key customer insight and infrastructure solutions that help power our service capability. We look forward to extending our partnership...to bring further customer experience capabilities on board, particularly in key areas such as self-service and the agent desktop.

— Adrian Hodder | Chief Technology Officer, Computacenter Group

AGENDA

08:30

ARRIVAL & REGISTRATION

09:30

THE DECADE AHEAD: HOW OUR EXPERIENCES WILL BE TRANSFORMED BY TECHNOLOGY

Stu opens the day with a view on the technology that will help to deliver productive conversations for our businesses and our customers. And he’s going to be joined by some very familiar faces...

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Stu Dorman
Chief Innovation Officer, Sabio
10:00

THE HERE AND NOW: DELIVERING EXCEPTIONAL EXPERIENCES IN THE REAL WORLD

Some of Sabio’s key clients join Danny on the stage to discuss the reality of delivering exceptional CX against today's modern social, economic and business challenges.​

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Danny Seaborne (Host)
Managing Director (UK & South Africa), Sabio

Fiona Lind

Fiona Lind
Digital Product Manager, Sweaty Betty
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Laura Stevens

Laura Stevens
CCaaS & CRM Product Manager, Awaze
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Andras Bacsa

Andras Bacsa
Product Director,
Omnichannel & Conversational AI, Transcom
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Brett Hewitt
Product Engineering Manager, Zuto
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10:30

CX: WHO'S WINNING AND WHAT'S BROKEN

The CCMA's Leigh Hopwood gets the inside scoop on the highs and lows of customer experience. Hear from award-winning brands on what's good while industry analysts pull no punches dissecting what's not so good across the industry.​

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Leigh Hopwood (Host)
Chief Executive Officer, Call Centre Management Association
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Jason Roberts
Founder & Director, Appropriate Consulting
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Don Haddaway
Founder & Director, Artisiam
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Nerys Corfield
Director, Injection Consulting
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Heather Drinkwater
Head of Operations, Benenden Health
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Helen Wilson
Chief Operations Officer, Atom Bank
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Joe Quinliven
Head of Customer Care, Gousto
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11:30

BREAK

12:00

WORLDS COLLIDING: THE FUTURE OF PRODUCTIVE CONVERSATIONS WITH AI, CRM AND DATA

We expose the missing CX link - learn why AI-powered contact centres integrated with customer data analytics and CRM hold the key to delighting the modern consumer.​

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Mel Bogin (Host)
Partner Alliances, Sabio Salesforce Practice
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Nicole Regensburg (Host)
Global Partner Account Manager (Genesys), Sabio
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Craig Murray
Regional Vice President - Service Cloud, Salesforce
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Jeroen Sourbon
Strategic Alliance Director UKS&I, Genesys
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12:30

THE CUTTING EDGE: THE RAPIDLY EVOLVING TECHNOLOGIES DRIVING OUR EXPERIENCES

Sabio experts unlock the key ingredients to CX glory - using real-world examples to spotlight essential contact centre, AI, data, and CRM successes. Sabio Consultants and key clients from the Contact Centre, AI, Data and CRM space.

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Martin Hill-Wilson (Host)
Director, Brainfood
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Kevin McGachy
Head of AI Solutions, Sabio

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​Guillaume Faure
Contact Centre Specialist, Sabio

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Andrew Fernandez
CRM Expert, Sabio Salesforce Practice

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Rob Scutchings
Chief Technology Officer, Sabio

13:30

LUNCH & NETWORKING​

15:00

USING DATA TO CREATE VALUE AND IMPROVE WORKPLACE HAPPINESS

Chris Brook-Carter, CEO of the Retail Trust, discusses how to drive wellbeing innovation, make better decisions, adapt faster and showcase impact.

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Chris Brook-Carter
Chief Executive Officer, Retail Trust
15:30

STORIES FROM THE FRONTLINE: THE COMPLEX AND DEMANDING WORLD OF ENGAGING WITH CUSTOMERS

From abuse on the frontline to delight for the vulnerable – we uncover how to build brilliant experiences inclusive of all.​​

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Martin Teasdale (Host)
Founder & Host, Get Out of Wrap
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Speaker TBC
Ascensos
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Allon Moses
Director of IT & Data, Voiceability
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Kelly Shippen​
Head of Contact Centre, Leeds Building Society
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Marilou Maco
Chief Revenue and Customer Experience Officer, Avaya
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16:00

THE AGE OF AI : THE INTELLIGENCE REVOLUTION

Science fiction is becoming reality as AI’s advancing capabilities present a tipping point for human evolution. The pursuit of a previously unique human trait in machines—intelligence itself—signifies a radical transformation brought about by AI development. AI is seamlessly integrating into the fabric of our lives, reshaping how we work, live, and perceive the essence of humanity. Join Nina Schick, a pioneering AI thought leader, as she delves into the Age of AI, exploring its risks and opportunities, and offering insights on how to cultivate the right mindset to navigate this pivotal moment in human history. In her speech, Nina will address the 'What, why, and so what' of AI at its core.

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Nina Schick
Author, Entrepreneur and Speaker
16:30

CLOSING COMMENTS

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Danny Seaborne
Managing Director, Sabio

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Andy Roberts
Chief Executive Officer, Sabio Group

17:00

PLEASE JOIN US FOR REFRESHMENTS IN THE SHOWCASE AREA


SPEAKERS



MEET THE CX EXPERTS

Visit the Disrupt Showcase for an opportunity to meet our team of contact centre, data, AI, CRM and CX consultants and practitioners. They’ll be on hand to answer questions, discuss your CX challenges and provide demos of new features and solutions.

Plus, the industry’s leading technology providers and associations will also be ready to take your questions.
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THE VENUE


The Brewery has been entertaining Londoners since 1750


A truly historic venue, The Brewery is a Grade II listed building occupying the buildings of Whitbread’s 18th Century beer-making empire. Its sheer size made it an attraction worthy of royal visitors – including George III, Queen Charlotte, Queen Elizabeth II and Elizabeth the Queen Mother! Brewing on the site continued until 1976; ending a 225-year era.

A truly unique space that combines historical charm, state-of-the-art facilities and a superb location; we can’t wait to host you!
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This event is free to attend for Sabio customers and prospects.

Sabio reserves the right to refuse and/or withdraw a delegate's registration for Disrupt at any time.

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