See into the future of CX at Disrupt!
From game-changing products to the insights needed to outpace disruption – Disrupt keeps your finger on the pulse.
Learn how to craft seamless, satisfying customer journeys enhanced by automation and AI. Harness data-fuelled intelligence for more meaningful conversations. And take relationships to the next level through deeper CRM integration. And not only that, get the answers to the toughest of CX challenges via the latest contact centre, AI, data and CRM solutions in our interactive showcase area.
Join our specialists and leading brands as we share the secrets to delightful service, loyalty through understanding, and connections that convert.
The future of CX is here.
Sabio understands our vision and has been instrumental in deploying and managing many of the key customer insight and infrastructure solutions that help power our service capability. We look forward to extending our partnership...to bring further customer experience capabilities on board, particularly in key areas such as self-service and the agent desktop.
— Adrian Hodder | Chief Technology Officer, Computacenter Group
ARRIVAL & REGISTRATION
THE DECADE AHEAD: HOW OUR EXPERIENCES WILL BE TRANSFORMED BY TECHNOLOGY
Stu opens the day with a view on the technology that will help to deliver productive conversations for our businesses and our customers. And he’s going to be joined by some very familiar faces...
THE HERE AND NOW: DELIVERING EXCEPTIONAL EXPERIENCES IN THE REAL WORLD
Some of Sabio’s key clients join Danny on the stage to discuss the reality of delivering exceptional CX against today's modern social, economic and business challenges.
Danny Seaborne (Host)
Managing Director (UK & South Africa), Sabio
Fiona Lind
Digital Product Manager, Sweaty Betty
Laura Stevens
CCaaS & CRM Product Manager, Awaze
Andras Bacsa
Product Director,
Omnichannel & Conversational AI, Transcom
Brett Hewitt
Product Engineering Manager, Zuto
CX: WHO'S WINNING AND WHAT'S BROKEN
The CCMA's Leigh Hopwood gets the inside scoop on the highs and lows of customer experience. Hear from award-winning brands on what's good while industry analysts pull no punches dissecting what's not so good across the industry.
Jason Roberts
Founder & Director, Appropriate Consulting
Don Haddaway
Founder & Director, Artsiam
Nerys Corfield
Director, Injection Consulting
Heather Drinkwater
Head of Operations, Benenden Health
Helen Wilson
Chief Operations Officer, Atom Bank
Joe Quinliven
Head of Customer Care, Gousto
BREAK
WORLDS COLLIDING: THE FUTURE OF PRODUCTIVE CONVERSATIONS WITH AI, CRM AND DATA
We expose the missing CX link - learn why AI-powered contact centres integrated with customer data analytics and CRM hold the key to delighting the modern consumer.
Craig Murray
Regional Vice President - Service Cloud, Salesforce
Jeroen Sourbon
Strategic Alliance Director UKS&I, Genesys
THE CUTTING EDGE: THE RAPIDLY EVOLVING TECHNOLOGIES DRIVING OUR EXPERIENCES
Sabio experts unlock the key ingredients to CX glory - using real-world examples to spotlight essential contact centre, AI, data, and CRM successes. Sabio Consultants and key clients from the Contact Centre, AI, Data and CRM space.
Martin Hill-Wilson (Host)
Director, Brainfood
Kevin McGachy
Head of AI Solutions, Sabio
Guillaume Faure
Contact Centre Specialist, Sabio
Andrew Fernandez
CRM Expert, Sabio Salesforce Practice
Rob Scutchings
Chief Technology Officer, Sabio
LUNCH & NETWORKING
USING DATA TO CREATE VALUE AND IMPROVE WORKPLACE HAPPINESS
Chris Brook-Carter, CEO of the Retail Trust, discusses how to drive wellbeing innovation, make better decisions, adapt faster and showcase impact.
STORIES FROM THE FRONTLINE: THE COMPLEX AND DEMANDING WORLD OF ENGAGING WITH CUSTOMERS
From abuse on the frontline to delight for the vulnerable – we uncover how to build brilliant experiences inclusive of all.
Liz Millington
Head of Digital Transformation, Ascensos
Allon Moses
Director of IT & Data, Voiceability
Kelly Shippen
Head of Contact Centre, Leeds Building Society
Marylou Maco
Chief Revenue and Customer Experience Officer, Avaya
THE AGE OF AI : THE INTELLIGENCE REVOLUTION
Science fiction is becoming reality as AI’s advancing capabilities present a tipping point for human evolution. The pursuit of a previously unique human trait in machines—intelligence itself—signifies a radical transformation brought about by AI development. AI is seamlessly integrating into the fabric of our lives, reshaping how we work, live, and perceive the essence of humanity. Join Nina Schick, a pioneering AI thought leader, as she delves into the Age of AI, exploring its risks and opportunities, and offering insights on how to cultivate the right mindset to navigate this pivotal moment in human history. In her speech, Nina will address the 'What, why, and so what' of AI at its core.
CLOSING COMMENTS
Danny Seaborne
Managing Director, Sabio
Andy Roberts
Chief Executive Officer, Sabio Group
PLEASE JOIN US FOR REFRESHMENTS IN THE SHOWCASE AREA
This event is free to attend for Sabio customers and prospects.
Sabio reserves the right to refuse and/or withdraw a delegate's registration for Disrupt at any time.
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