Disrupt brings together market leaders, technology partners and industry experts to cover topics that drive productive contact centre conversations and deliver exceptional customer experiences.
Our mission is to help you to deliver efficient and engaging experiences for your customers and employees. At Disrupt, hear how we’re helping clients to deliver effortless automation with AI, insightful interactions through data and enrich CX with CRM.
Register NOW – Save your space and receive agenda updates!
Sabio understands our vision and has been instrumental in deploying and managing many of the key customer insight and infrastructure solutions that help power our service capability. We look forward to extending our partnership...to bring further customer experience capabilities on board, particularly in key areas such as self-service and the agent desktop.
— Adrian Hodder | Chief Technology Officer, Computacenter Group
Registration Opens
Welcome to Disrupt 23
View Details
Culture Disrupted - What Comes Next?
View Details
Break & Refreshments
CX - Digital Transformation in Action
Panel Discussion - Diversity in Technology
CX - Views from different industries
Lunch
Please Submit Dietary Requirements Upon Registration
| 08:30 | ARRIVAL |
|---|---|
| 09:30 | CUSTOMER EXPERIENCE MATTERS Exceptional CX is driven by leaders who break boundaries and harness innovation. Stu Dorman, Chief Innovation Officer, Sabio |
| 09:45 |
DELIVERING EXCEPTIONAL CX IN THE CURRENT MARKET As the country is struggling through a cost-of-living crisis how do you fully leverage the technology you’ve got? With over 50% of organisations focused on customer experience to gain a competitive advantage, you don’t want to get left behind. Join this session to learn how to deliver CX in the most cost-effective way. Sabio consultants take the stage |
| 10:15 |
TAKING ON THE CX CHALLENGE Industry leading companies discuss their CX journey and how they dared to challenge themselves. Are you ready to challenge yourself? Sabio customers take the stage |
| 11:00 |
INNOVATION THROUGH CRM & CX Gain a better understanding of customer interactions, behaviours and histories by bringing data, agents, bots and communication channels together. Sabio and its partners take the stage |
| 11:30 |
BREAK |
| 12:00 |
CREATING PERSONALISED JOURNEYS TO DELIVER EXCEPTIONAL CX Technology is only an enabler. Today’s CCaaS ecosystems allow data, workflow, and interaction to be sculpted into personalised journeys at scale in real-time with insight and automated optimisation as by-products. Sabio customers take the stage |
| 13:30 |
LUNCH |
| 14:30 |
CREATE BRILLIANT CX, FOR EVERY PERSON, EVERYWHERE, EVERY TIME The language of vulnerability is now commonplace. We assume it’s a persistent aspect of what we need to consider and get right. Join this session to hear about the use of AI when assisting vulnerable customers. Join the debate with our interactive panel session |
| 15:45 |
GUEST SPEAKER - TOGETHER, LET’S PUSH THE LIMITS Who will we have this year? Watch this space for updates! Hosted by Daniel Seabourne, UK Managing Director, Sabio |
| 16:00 |
DRINKS AND CANAPES IN THE EXHIBITOR ZONE |
| 18:00 |
EVENT CLOSE |
This event is free to attend for Sabio customers and prospects.
Sabio reserves the right to refuse and/or withdraw a delegate's registration for Disrupt at any time.
© 2023 Sabio Ltd. All rights reserved
