We will be back at The Brewery in London and have a packed agenda focused on the future of Contact Centre, AI & Automation and CRM technology. We’re excited to have keynotes from Bruce Daisley, Best Selling Author of Fortitude and Tim Harford, OBE, Economist and Broadcaster.
A must attend Digital Transformation event; Disrupt will bring together successful organisations, technology partners and industry experts, covering topics that drive exceptional customer experience.
Register now to save your space and for agenda announcements!
Sabio understands our vision and has been instrumental in deploying and managing many of the key customer insight and infrastructure solutions that help power our service capability. We look forward to extending our partnership...to bring further customer experience capabilities on board, particularly in key areas such as self-service and the agent desktop.
— Adrian Hodder | Chief Technology Officer, Computacenter Group
| Time | Details | Speaker |
|---|---|---|
| 08:30am | Registration Opens | |
| 09:15am | Welcome to Disrupt 23 Open AI and Chat GPT and What it means for CX Pushing the Boundaries of AI & Automation Technology in the service of people: How AI can transform your contact center |
Stuart Dorman, Chief Innovation Officer, Sabio Seb Reeve, Strategy Director, Microsoft Eugene Neale, Director of Business IT and CX Engineering, loveholidays Consuelo Remmert, General Manager, Head of International, Afiniti |
| 10:15am |
Culture Disrupted - What Comes Next? Just as we got to grips with the challenges of hybrid working and the impact it has had on workplace culture, we now face the imminent disruption of AI tool like Chat GPT. What are the challenges facing our jobs and workplace culture? What does a motivated organisation look like in the future? |
Bruce Daisley, Best Selling Author of Fortitude |
| 10:45am |
Break & Refreshments | |
| 11:25am | CX - Digital Transformation in Action | Hosted by Stuart Dorman, Chief Innovation Officer, Sabio Nessa Marriott, Commercial Director, makepositive - part of Sabio Group Lucy Auckland, Core Product Director, Awaze |
| 11:45am | Panel Discussion - Diversity in Technology Diversity in technology refers to the inclusion of people from a range of backgrounds and experiences in the technology industry. This includes people from different genders, sexual orientations, ethnicities, religions, ages, and socio-economic backgrounds. Diversity in technology can help foster innovation, creativity, and a greater understanding of the needs of users. It can also help create a more equitable and inclusive technology industry. Hear from some of the biggest brands in our industry! |
Hosted by Leigh Hopwood, CEO, CCMA EJ Cay, VP UKI, Genesys Camelia Suciu, Senior Manager, Solutions Engineering - Contact Center, Twilio Anna-Marie Crowley, Chief Human Resources Officer, Avaya Vicky Nisbet, Senior VP Communications, Media and Technology, Salesforce |
| 12:15pm | CX - Views from different industries | Stuart Dorman, Chief Innovation Officer, Sabio Jen Sharp, Contact Centre Director, DHL Fran Rea, Director of Contact Centre & Service Delivery, NewDay Jennifer Wells, Head of Contact Centre Services, Transcom John Gilbert, Transformation Director, Atlanta Group |
| 1:00pm | Lunch | Please Submit Dietary Requirements Upon Registration |
| Time | Details | Speaker |
|---|---|---|
| 2:00pm | 'In It Together' - Using Data to "think outside the tick-box" and Create a lasting and Effective Wellbeing Strategy | Dr Phoebe Asquith, Senior Business Consultant, Sabio |
| 2:30pm | Panel Discussion - Stories from the Frontline | Martin Teasdale, Founder, Get Out of Wrap Stephen Yap, Research Director, CCMA Tim Farrell, Business Transformation Manager, Direct Line Group Nick Wingrove, VP Solution Consulting, GENESYS Daniel Fretwell, Quality Assurance Manager & Training Lead, The Cotswold Company Karolina Watkins, Customer Relations Centre Team Leader, Nespresso UK & RoI Parveen Jamal, Contact Centre Team Manager, DDC Outsourcing Solutions |
| Time | Details | Speaker |
|---|---|---|
| 2:00pm |
The Potential of CX - Three Worlds Converging | |
| 2:10pm |
The Contact Centre Potential | Angela Clarkson, Head of Business Consulting, Sabio |
| 2:30pm |
The AI & Automation Potential | Phil Jordan, AI & Automation Specialist, Sabio |
| 2:50pm |
The CRM Potential | Philip West, Delivery Director, makepositive - part of Sabio Group |
| Time | Details |
Speaker |
|---|---|---|
| 3:15pm |
Break & Refreshments | Light Refreshments |
| 3:50pm |
Is Disrupt a way to solve problems? There's been no end to disruption in recent years, whether economic, pandemic, political or technological. But how do we respond when our plans, routines and strategies are disrupted? Tim Harford has looked at the evidence and has discovered some surprising answers. |
Tim Harford, OBE, Economist and Broadcaster |
| 4:30pm |
Closing Summary | Andy Roberts, Vice Chairman, Sabio Group |
| 4:45pm | Networking Reception | Drinks, Canapes & Prize Draws! |
This event is free to attend for Sabio customers, partners and prospects
Sabio reserves the right to refuse and/or withdraw a delegate's registration for Disrupt at any time.
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