15 sessions

25 speakers

500+ delegates

Disrupt is back in February 2023. 

We will be back at The Brewery in London and have a packed agenda focused on the future of Contact Centre, AI & Automation and CRM technology. We’re excited to have keynotes from Bruce Daisley, Best Selling Author of Fortitude and Tim Harford, OBE, Economist and Broadcaster.

A must attend Digital Transformation event; Disrupt will bring together successful organisations, technology partners and industry experts, covering topics that drive exceptional customer experience.

Register now to save your space and for agenda announcements!

Pre-registration for this event is now closed.

Sabio understands our vision and has been instrumental in deploying and managing many of the key customer insight and infrastructure solutions that help power our service capability. We look forward to extending our partnership...to bring further customer experience capabilities on board, particularly in key areas such as self-service and the agent desktop.

— Adrian Hodder | Chief Technology Officer, Computacenter Group

2040 - Sabio Disrupt Landing Page Assets - Are you Ready Heading - New.png


Time Details Speaker
08:30am Registration Opens
09:15am Welcome to Disrupt 23
Open AI and Chat GPT and What it means for CX
Pushing the Boundaries of AI & Automation
Technology in the service of people: How AI can transform your contact center
Stuart Dorman, Chief Innovation Officer, Sabio
Seb Reeve, Strategy Director, Microsoft
Eugene Neale, Director of Business IT and CX Engineering, loveholidays
Consuelo Remmert, General Manager, Head of International, Afiniti
Culture Disrupted - What Comes Next?
Just as we got to grips with the challenges of hybrid working and the impact it has had on workplace culture, we now face the imminent disruption of AI tool like Chat GPT. What are the challenges facing our jobs and workplace culture? What does a motivated organisation look like in the future?
Bruce Daisley, Best Selling Author of Fortitude
Break & Refreshments
11:25am CX - Digital Transformation in Action Hosted by Stuart Dorman, Chief Innovation Officer, Sabio
Nessa Marriott, Commercial Director, makepositive - part of Sabio Group
Lucy Auckland, Core Product Director, Awaze
11:45am Panel Discussion - Diversity in Technology
Diversity in technology refers to the inclusion of people from a range of backgrounds and experiences in the technology industry. This includes people from different genders, sexual orientations, ethnicities, religions, ages, and socio-economic backgrounds. Diversity in technology can help foster innovation, creativity, and a greater understanding of the needs of users. It can also help create a more equitable and inclusive technology industry. Hear from some of the biggest brands in our industry!
Hosted by Leigh Hopwood, CEO, CCMA
EJ Cay, VP UKI, Genesys
Camelia Suciu, Senior Manager, Solutions Engineering - Contact Center, Twilio
Anna-Marie Crowley, Chief Human Resources Officer, Avaya
Vicky Nisbet, Senior VP Communications, Media and Technology, Salesforce
12:15pm CX - Views from different industries Stuart Dorman, Chief Innovation Officer, Sabio
Jen Sharp, Contact Centre Director, DHL
Fran Rea, Director of Contact Centre & Service Delivery, NewDay
Jennifer Wells, Head of Contact Centre Services, Transcom
John Gilbert, Transformation Director, Atlanta Group
1:00pm Lunch Please Submit Dietary Requirements Upon Registration

People Track

Time Details Speaker
2:00pm 'In It Together' - Using Data to "think outside the tick-box" and Create a lasting and Effective Wellbeing Strategy Dr Phoebe Asquith, Senior Business Consultant, Sabio
2:30pm Panel Discussion - Stories from the Frontline Martin Teasdale, Founder, Get Out of Wrap
Stephen Yap, Research Director, CCMA
Tim Farrell, Business Transformation Manager, Direct Line Group
Nick Wingrove, VP Solution Consulting, GENESYS
Daniel Fretwell, Quality Assurance Manager & Training Lead, The Cotswold Company
Karolina Watkins, Customer Relations Centre Team Leader, Nespresso UK & RoI
Parveen Jamal, Contact Centre Team Manager, DDC Outsourcing Solutions

Technology Track

Time Details Speaker
The Potential of CX - Three Worlds Converging
The Contact Centre Potential Angela Clarkson, Head of Business Consulting, Sabio
The AI & Automation Potential Phil Jordan, AI & Automation Specialist, Sabio
The CRM Potential Philip West, Delivery Director, makepositive - part of Sabio Group

Return To Main Agenda

Time Details
Break & Refreshments Light Refreshments
Is Disrupt a way to solve problems?
There's been no end to disruption in recent years, whether economic, pandemic, political or technological. But how do we respond when our plans, routines and strategies are disrupted? Tim Harford has looked at the evidence and has discovered some surprising answers.
Tim Harford, OBE, Economist and Broadcaster
Closing Summary Andy Roberts, Vice ChairmanSabio Group
4:45pm Networking Reception Drinks, Canapes & Prize Draws!





The Brewery has been entertaining Londoners since 1750

A truly historic venue, The Brewery is a Grade II listed building occupying the buildings of Whitbread’s 18th Century beer-making empire. Its sheer size made it an attraction worthy of royal visitors – including George III, Queen Charlotte, Queen Elizabeth II and Elizabeth the Queen Mother! Brewing on the site continued until 1976; ending a 225-year era.

A truly unique space that combines historical charm, state-of-the-art facilities and a superb location; we can’t wait to host you!

2040 - Sabio Disrupt Landing Page Assets  - Footer Arrows - 435x435px.png

Disrupt 2022
Disrupt 2022
Disrupt 2023 Logo
2040 - Sabio Disrupt Landing Page Assets  - Sabio Footer Logo.png

This event is free to attend for Sabio customers, partners and prospects

Sabio reserves the right to refuse and/or withdraw a delegate's registration for Disrupt at any time.

© 2023 Sabio Ltd. All rights reserved