We strongly believe in empowering advisors, arming them with the equipment and technical capabilities needed to deliver excellent CX - while at the same time being the best version of themselves.
After all, happier advisors mean happier customers...and that can only be a good thing for business!
Todays’ CX teams can’t afford to remain isolated in their separate contact centre, service desk or CRM camps. The pressure for brands to differentiate via their customer experience now makes any CX technology decisions taken more important than ever.
That’s why it’s essential that organisations move quickly to align their technologies so that they’re able to provide a unified, end-to-end customer engagement experience.
As customer expectations continue to evolve, it’s vital that CX teams collect the right customer data and use it correctly. This means collecting information from across all channels, making it available to support both self-service and contact centre operations, and also to ensure that key insights are shared with other relevant parts of the business.
To empower your people, arm them with powerful technology and solutions to deliver excellent CX to your customers, from anywhere.
Sabio's eBook: ‘How Data powers excellent CX delivery for advisors’ is one of five bite-sized eBooks in the 'Empowering People to Deliver Excellent CX' series. The collection focuses on the tools and technologies required to empower your advisors. Other eBooks in the series include;
The rise of Digital First engagement has driven the re-invention of customer service, with consumers now expecting the brands they deal with to offer instant access to low friction, always-on commerce and full lifecycle services.
AI applications now have to reach inwards to your people and contact centre – drawing on the same powerful AI technology to listen to interactions, support advisors with contextual content and recommend next best actions for customers.
As brands focus increasingly on digital transformation and optimising customer engagement through the adoption of AI and automation technologies, there has been a fundamental shift in the nature of today’s contact centre advisor role.
Cloud-based technology solutions typically make CX systems much more agile and flexible, enabling seamless connectivity across the business, and – potentially – providing a much improved experience for customers and agents.