Click the HTML icon in the toolbar above to edit spacer height.
TO EDIT: Change the class="spacer-3" to any number between 0 (none) and 5 (most) to resize a spacer. Ex. class="spacer-5"
Vertical spacers are responsive and 50% smaller on mobile than on tablet+.
logo-cxnow-a-sabio-streaming-series.png
Click the HTML icon in the toolbar above to edit spacer height.
TO EDIT: Change the class="spacer-3" to any number between 0 (none) and 5 (most) to resize a spacer. Ex. class="spacer-5"
Vertical spacers are responsive and 50% smaller on mobile than on tablet+.
Click the HTML icon in the toolbar above to edit spacer height.
TO EDIT: Change the class="spacer-3" to any number between 0 (none) and 5 (most) to resize a spacer. Ex. class="spacer-5"
Vertical spacers are responsive and 50% smaller on mobile than on tablet+.

Transforming Customer Service at Welsh Water

We have all just been through a period of unprecedented change, one that has accelerated shifts in consumer habits and expectations, as well as presenting businesses with both new challenges and opportunities.
In the ‘next normal’, customer service will be of even greater importance, and many businesses are deploying new cloud-based technologies to consistently deliver exceptional customer experiences, whilst maintaining the flexibility to deal with whatever the future may hold.
Join us for this roundtable style discussion to hear how Welsh Water turned their customer experience vision into reality via the cloud and where we will discuss:
  • The need to be ‘omnichannel by default’.
  • What it takes to migrate to the cloud at speed!
  • Why personalisation is at the heart of customer experience.
  • Agile working and workforce optimisation.

Speakers

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Kit Wilson

Director of Operational Services, Welsh Water

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Peter Dorrington

Founder, XMPlify Consulting

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Chris Woodward

CEO, Anana, part of Sabio Group

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Brendan Dykes

Senior Director, Product Marketing, Genesys

Supported by

  • logo-welsh-water-126x80.png
  • logo-genesys-126x80.jpg
  • logo-anana-126x80.png
Click the HTML icon in the toolbar above to edit spacer height.
TO EDIT: Change the class="spacer-3" to any number between 0 (none) and 5 (most) to resize a spacer. Ex. class="spacer-5"
Vertical spacers are responsive and 50% smaller on mobile than on tablet+.
Click the HTML icon in the toolbar above to edit spacer height.
TO EDIT: Change the class="spacer-3" to any number between 0 (none) and 5 (most) to resize a spacer. Ex. class="spacer-5"
Vertical spacers are responsive and 50% smaller on mobile than on tablet+.

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