CXNow was the summer's most anticipated virtual event, and if you missed out on the sessions you really wanted to watch,
don't worry, we've got you covered.
All our live sessions are available below, catch up in your own time.
Welcome to a world where all repetitive and predictable tasks are handled by tech and processes that empower your teams to build more human customer connections. These sessions focus on how AI and Automation can significantly enhance how your business uses knowledge to resolve customer issues.
In these sessions we explore the ever-changing role of our customer facing teams, from ensuring that customers can speak to a suitably skilled agent in their time of need, to empowering agents in real-time and using the voice of the customer to put the human at the heart of everything you do.
Many organisations struggle to keep pace with change and feel dependent on ageing tech and hampered by out-of-date processes, making innovation seem un-realistic. No matter where your business is on the innovation curve, these sessions will open your eyes to the experience and technology expertise needed to accelerate your journey.
AI is a hot topic, but with so much attention how do you find the right option for you?
Mark Richards, makepositive CEO talks about the future of work and what it means for customer experience.
Chris McGrath delves and how M&S coped with the new and extraordinary demands of lockdown.
Hear from our customer, Visioncall, as they discuss the challenges of the COVID-19 pandemic.
Google CCAI provides our clients with real insight to the reason their customers call.
Jonathan Gale, CEO of Sabio, talks about the realities of delivering effective customer experience.
The growing role of the contact centre from customer service to acquisition, retention and insight.
With more customer channels than ever before, how do you ensure premium engagement with finite resources? .
Simon Harrison discusses how to keep up with the rapid and constant changes in customer and employee needs.
Join makepositive and Conga to learn how to manage and deliver consistent documents to your customers.
Find out what the 8 key considerations are for hybrid working.
How deploying Google’s DialogFlow is enabling organisations to streamline & enrich agent experience.
Hear from our customer, FirstPort, and their digital transformation of customer engagement.
Leading technology vendors discuss their take on the impact of COVID-19 on customer experience..
Our roundtable discussion with loveholidays and twilio - what's going to happen next?.
Learn how through digital transformation we connect human and business insights.
Leigh Hopwood, shares how her team jumped into action when the lockdown was first announced.
Utilising AI enabled Homeserve to deliver a 2x improvement in customer journey satisfaction.
makepositive show how clients using Saleforce and Service Cloud can reach ROI faster.
Understand caller intent and enhance IVR from being a routing tool, to also being one which delivers insights.
Twilio examines the lessons learned from moving to a hybrid workforce during the pandemic.
The Sabio insight team discuss how COVID has impacted organisations, it's customers, employees and technology.
See uses cases that break down organizational silos, orchestrate AI workflows, and simplify processes.
Understand how MuleSoft and Tableau integrate, visualise, and action data no matter where it resides.
See uses cases that break down organizational silos, orchestrate AI workflows, and simplify processes.
Hear how Welsh Water turned their customer experience vision into reality via the cloud.
