The recent shift in customer behaviour has had a radical impact on contact strategy and the means to deliver it.
For the same reasons that the language of ‘call centre’ evolved into ‘contact centre’, we are now witnessing another leap forward, but what does this mean for you?
This, the latest edition of CX Realities has had time on its side; we can now fully reflect on the combined impact of the pandemic and cost-of-living challenges as back-to-back crises.
CX Realities 2023 is the third edition in Sabio's acclaimed series providing expert insights on prospering in the current CX climate.
I’m convinced everything we need to succeed is in place. The best generation of technology. A large pool of talent. A compelling set of reasons to invest and succeed.
— Martin Hill-Wilson | Brainfood Consulting