
| Time | Details |
|---|---|
| 12:45-13:00 |
Arrivals |
| 13:00-13:30 |
Getting more from your WFM solution |
| 13:30-14:00 |
Best practice within planning |
| 14:00-14:30 |
Open roundtable discussion |
| 14:30-15:15 |
Live customer case study: WFM Optimisation |
| 15:15-15.30 |
Break |
| 15:30-16.15 |
Latest features and functionality * here we will split into Verint and Genesys Groups |
| 16.15-16.45 |
Product roadmap update |
| 16:45-17.00 |
Wrap up |
| 17.00 | Networking & Drinks |




Check out highlights from our recent CX Community Days