NEW REPORT FOR CUSTOMER EXPERIENCE AND CONTACT CENTRE PROFESSIONALS
The 2023-24 UK Customer Experience Decision-Makers' Guide is based on surveys with 209 UK organisations and 1,000+ interviews with UK consumers.
The report shows customer experience and contact centre professionals:
- What customers say really influences their experience
- How your CX performance benchmarks compare to your competitors
- Which technologies have the greatest positive impact on CX
- The most useful CX measurements and benchmarks
- The channels that customers want to use - and when
Findings are reported by vertical market and organisation size, so you can compare your CX initiatives to organisations like yours.Download your free copy today.