We strongly believe in empowering advisors, arming them with the equipment and technical capabilities needed to deliver excellent CX - while at the same time being the best version of themselves.
After all, happier advisors mean happier customers...and that can only be a good thing for business!
Cloud transformation has the potential to bring about rapid change, a deeper understanding of your customers, and better working practices for your agents.
But it won’t happen automatically. Change is people-powered, often enabled by the technology.
Cloud alone can’t be the sole answer to your CX business challenges or a destination for your business – but it is the first step through a door that will allow you to unlock potentially significant improvements in terms of operational efficiency and costs, customer satisfaction, and advisor performance and retention.
Before deciding whether to follow a public cloud, private cloud or hybrid approach, organisations first need to think about their specific business goals and what they really want to achieve with their CX.
To empower your people, arm them with powerful technology and solutions to deliver excellent CX to your customers, from anywhere.
Sabio's eBook: ‘Empowering Advisors with Cloud solutions’ is one of five bite-sized eBooks in the 'Empowering People to Deliver Excellent CX' series. The collectionhat focuses on the tools and technologies required to empower your advisors. Other eBooks in the series include;
The rise of Digital First engagement has driven the re-invention of customer service, with consumers now expecting the brands they deal with to offer instant access to low friction, always-on commerce and full lifecycle services.
AI applications now have to reach inwards to your people and contact centre – drawing on the same powerful AI technology to listen to interactions, support advisors with contextual content and recommend next best actions for customers.
As brands focus increasingly on digital transformation and optimising customer engagement through the adoption of AI and automation technologies, there has been a fundamental shift in the nature of today’s contact centre advisor role.
Even though there’s been a focus on Big Data for over a decade now, it’s still easy for people to under-estimate the sheer scale of the transformation that corporate data is currently undergoing – particularly when it comes to customer service.