VOICEABILITY - CRAFTING THE FUTURE

OF DIGITAL COMMUNICATION

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VOICEABILITY NOW BENEFIT FROM AN ENHANCED DIGITAL TELEPHONY EXPERIENCE THAT IS NATIVELY ROOTED IN SALESFORCE, SUPERCHANRGED BY THE ROBUST CAPABILITIES OF AMAZON CONNECT

VoiceAbility is a voice and rights charity and one of the largest providers of independent advocacy and involvement services across the UK. VoiceAbility has supported people to have their voices heard and rights upheld for over 40 years.



THE CHALLENGE

VoiceAbility had an existing cloud telephony system with another provider which was not providing the level of detail and flexibility required. The increasing demands of a dynamic clientele, coupled with the evolving technological landscape, highlighted the pressing need for an upgrade. At its core, VoiceAbility wanted to achieve five key things:

  • Harnessing the power of automation
  • Single sign-on for enhanced security
  • Transparency in communication
  • Integration with Salesforce
  • High Availability
Read more about THE CHALLENGE, THE SOLUTION and THE RESULTS in the case study.

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BITE-SIZED EBOOKS

Sabio’s eBook: ‘Placing Advisor Wellbeing at the top of the agenda’ is one of five bite-sized eBooks in the
‘Empowering People to Deliver Excellent CX’ series. The collection focuses on the tools and technologies
required to empower your advisors. Other eBooks in the series include;
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