Pluxee, the global leader in employee benefits and engagement services, has emerged as an innovative force in the business landscape. Formerly known as Sodexo, the company became Pluxee in June 2023, marking a new beginning in its business trajectory.
RESULTS
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28%uptake of interactions through automated handing |
24/7service Ability to respond immediately |
3.5 monthsIntegration of Genesys Cloud solution, completed in a record time |
Pluxee’s decision to migrate to the cloud and adopt an omni-channel solution such as Genesys Cloud was critical for the business and marked an important milestone in its customer experience strategy.
The implementation of this tool offered a significant improvement in query speed and efficiency, essential elements in ensuring a positive user experience. In addition, the dependency on systems and the need to connect to multiple databases required an agile and robust solution.
The security offered by the Genesys cloud solution was also a crucial factor in this migration, with extensive analysis of certifications and security protocols carried out before the decision was made. This aligned perfectly with Pluxee’s needs, especially considering its focus on the financial services sector, where security is paramount.
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For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
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