Based in Paris, France, Kisio is at the forefront of innovation in transport and mobility. Recognising the vital importance of seamless mobility in a constantly evolving urban space, Kisio is dedicated to creating intelligent and flexible solutions tailored to the needs of transport authorities, operators and passengers.
RESULTS
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21MSeamlessly managed customer interactions |
+1MInteractions have been processed,giving advisers end-to end visibility of the customer journey |
7x
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The Genesys platform has enabled Kisio to unify the multitude of channels - from emails and phone calls to online chats and social networks - presenting a coherent view of the customer journey.
Sabio’s KCM project enabled Kisio to win major contracts, including three separate contracts with French public transport authorities, worth a total of €35 million.
Kisio, with a clear vision, has embarked on the ‘USE-K Project’. The USE-K project, whose name reflects Kisio’s focus on users, was launched to provide a key first step in the company’s drive to deliver a true omnichannel customer service capability. As part of a competitive innovation drive, the project focused on improving the experience of not only customers but also Kisio’s agents so that they could have a more intuitive system to deliver the best possible experience to end customers.
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For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
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