ADAMO AND ITS

DIGITAL TRANSFORMATION

AUTOMATION AND ARTIFICIAL INTELLIGENCE

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IMPLEMENTATION OF AUTOMATION AND AI AS A SOLUTION

Adamo, a leading provider of highspeed Internet services, has been a pioneer in democratising Internet access, particularly in rural areas.

With impressive growth, Adamo has not only expanded in size and service offering, but has led a significant digital transformation, focusing on substantially improving customer experience and operational efficiency



AUTOMATION THROUGH INTELLIGENCE

Implementation of open question systems
Adamo initially addressed the challenge of inefficient transfers between teams by implementing an open question system, which streamlined the routing of queries to the correct departments. This system allows customers to freely express their queries, and facilitates call coding and efficient response, which has improved both the customer and employee experience by reducing unnecessary query transfer traffic across departments.

Continuously improving automation
As the implementation progressed, Adamo introduced more automated functionalities, including payment processing via IVR and activation of specific services such as roaming.

Expansion into more complex projects
The success of the initial project evolved into the incorporation of more complex projects through Artificial Intelligence technology to personalise care and further improve customer satisfaction.

Read more about THE CHALLENGE, THE SOLUTION and THE RESULTS in the case study.

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Adamo



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BITE-SIZED EBOOKS

Sabio’s eBook: ‘Placing Advisor Wellbeing at the top of the agenda’ is one of five bite-sized eBooks in the
‘Empowering People to Deliver Excellent CX’ series. The collection focuses on the tools and technologies
required to empower your advisors. Other eBooks in the series include;
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For 2/3, 3/4, and full-width blocks use a larger 540x335px image.

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For 2/3, 3/4, and full-width blocks use a larger 540x335px image.

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