Adamo, a leading provider of highspeed Internet services, has been a pioneer in democratising Internet access, particularly in rural areas.
With impressive growth, Adamo has not only expanded in size and service offering, but has led a significant digital transformation, focusing on substantially improving customer experience and operational efficiency
Implementation of open question systems
Adamo initially addressed the challenge of inefficient transfers between teams by implementing an open question system, which streamlined the routing of queries to the correct departments. This system allows customers to freely express their queries, and facilitates call coding and efficient response, which has improved both the customer and employee experience by reducing unnecessary query transfer traffic across departments.
Continuously improving automation
As the implementation progressed, Adamo introduced more automated functionalities, including payment processing via IVR and activation of specific services such as roaming.
Expansion into more complex projects
The success of the initial project evolved into the incorporation of more complex projects through Artificial Intelligence technology to personalise care and further improve customer satisfaction.
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For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
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