UNLOCK INNOVATION WITH AVAYA AND SABIO
Upgrade from legacy Avaya, Cisco, Genesys and Aspect systems to Avaya Experience Platform

Are you still using older contact center platforms installed in your own datacentres? While these systems have offered reliability and stability for years, they now pose challenges that can hinder your growth and adaptability.

THE RISKS OF STICKING WITH OUTDATED TECH:

• Increased Vulnerability: Older systems are more prone to security breaches, threatening your customer data and business continuity.
• Operational Limitation: Legacy platforms lack the agility to adapt quickly to changing market demands, leading to missed opportunities.
• High Maintenance Costs: Maintaining outdated technology can drain resources that could be better utilized for innovation.
• Customer Dissatisfaction: Slower response times and less personalized service can harm customer experience and loyalty.
• Stifled Innovation: Legacy systems restrict your ability to leverage new technologies and capabilities.

AVAYA EXPERIENCE PLATFORM: A STRATEGIC CLOUD SOLUTION

Avaya Experience Platform facilitates smooth cloud transformation, catering to your organization's unique needs. Whether you want a full cloud solution or a gradual migration, this platform is designed for flexibility.

Key Benefits of Avaya Experience Platform:

• Enhanced Security: Advanced security protocols protect your data and build customer trust.
• Greater Agility: Quickly adapt to new demands and evolve services with a cloud-based infrastructure.
• Cost Efficiency: Reduce maintenance costs and redirect funds to strategic initiatives.
• Improved Customer Satisfaction: Leverage real-time insights for faster, personalized service and better customer experiences.
• Innovative Capabilities: Access the latest technologies, including AI and analytics, to stay competitive.

PUBLIC AZURE-BASED CCaaS MODEL

Utilize Avaya’s Azure-based Contact Centre as a Service (CCaaS) for rich, multi-region cloud capabilities.

• Seamless Omnichannel Services: Integrate voice, chat, email, and social media for cohesive customer experiences.
• Powerful Insights: Use real-time analytics to optimize customer interactions and service strategies.
• AI Integration: Enhance service efficiency and personalization through AI-driven solutions.
• Flexibility with BYOC: Choose your telephony services for control and cost-effectiveness.

"CONNECT": A FLEXIBLE TRANSITION

Avaya Experience Platform Connect helps bridge your existing systems to cloud capabilities, featuring:

• Unified Agent Desktop: Streamline agent work with a single interface for all customer interactions.
• Omnichannel Expansion: Add chat, SMS, and social media functions without losing the reliability of current systems.
• Unified Analytics: Gain insights across all customer interactions for informed decision-making.
• Gradual Cloud Transition: Start enhancing your infrastructure now, with the option to move fully to cloud services later.

Step into the Future with Confidence The Avaya Experience Platform empowers your organization to embrace modernisation, whether transitioning completely to the cloud or opting for a phased approach. Ready to Lead? Don’t let outdated technology hold you back. Upgrade to the Avaya Experience Platform for enhanced security, operational efficiency, and exceptional customer experiences. Transform your contact center into a strategic driver of business success and customer satisfaction.

Experience a World-Class Enterprise Avaya Contact Centre, Expertly Delivered by Sabio.

SABIO & AVAYA

Sabio is the largest and most experienced CX expert in Europe. We only work with premium technology vendors such as Salesforce, Verint, Genesys and Avaya.

AVAYA AXP - SERVICE CLOUD READY

If you are thinking about Salesforce Service Cloud - Avaya AXP is a premium voice routing engine that delivers everything you need without having to pay for unnecessary features you will never use.

CX TRANSFORMATION OUTCOMES AVAYA AXP & SABIO WILL DELIVER

20% reduction in average call handling time. For a 500 seat contact centre, this would equate to £2.5m per annum operational savings.	23% of demand shifted from high cost to serve channels like voice to automated/self-serve channels. Handle simple, repetitive customer demand quickly and efficiently.
55% less repeat calls is a good target to aim for. Repeat callers add limited value to your business. This also links very closely to improving First Call Resolution also.	90% routing accuracy - using AI to ask customers in their own words what they would like to do, so you can route calls to the right agent. Reduces repeat callers and transfers.
<3% abandon rate is a good target to aim for. Keeping customers engaged by understanding their intent, journey and history is key. NPS / CES / CSAT scores can jump by 25%.	-£3m p.a. is a VERY conservative operational cost reduction to aim for. A typical 500 seat migration should pay for itself at least 3 or 4 times over.

£3M YEAR 1 OPERATIONAL COST SAVING (CONSERVATIVE)
Book a workshop to find out how we do it.

Its all in your hands. A complimentary workshop with Sabio CX experts will help map out a plan to make this happen for you and your customers. 

BOOK YOUR FREE WORKSHOP WITH SABIO EXPERTS BELOW.

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SUCCESS STORIES

SABIO IS AN AWARD-WINNING EXPERT SERVICES PARTNER

With a dedicated team of over 860 professionals, we serve clients in over 65 countries, specialising in Genesys, Avaya, Salesforce, Verint, and Amazon Connect platforms. Our expertise goes beyond installation, development, and support; we are committed to helping you fully embrace and adopt these technologies to achieve outstanding results.