If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for maintaining your customer experience within AI, the Sabio AI Community Day is for you! You’ll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in your AI journey and learn how organisations are solving these through innovative solutions and best practice.
Register now to join us at the Sabio office in Glasgow on Tuesday 25th June 2024.
Kevin McGachyPrincipal Solutions Manager
Klaus FailenschmidManager - User Interface 
Alasdair MillerHead of Development and R&D| Time | Details | Speaker |
|---|---|---|
| 13:00-13:15 |
Welcome and Introductions | Kevin McGachy |
| 13:15-13:45 |
AI - The evolving landscape A view of the changing landscape of AI, including a view of today and planning for tomorrow. |
Kevin McGachy |
| 13:45-14:15 |
Putting problem solving in to action How we design and create solutions together that solve the problems our customers face. |
Klaus Failenschmid |
| 14:15-14:45 |
Developing our CX Taking to the practical world of building a Generative AI solution in the room. |
Alasdair Miller |
| 14:45-15:30 |
Break | |
| 15:30-16:15 |
Your challenges shared This is a roundtable session to explore the challenges that customers have raised, talking through options, experience and how others have solved this issue. |
Klaus Failenschmid |
| 16:15-16:45 |
Embarking on the AI Journey: Take a look at a live customer AI journey |
Kevin McGachy |
| 16:45-17.10 |
Wrap up |
Kevin McGachy |
| Drinks | Sabio Office | |
We're bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.
Check out highlights from our recent CX Community Days
