We strongly believe in empowering advisors, arming them with the equipment and technical capabilities needed to deliver excellent CX - while at the same time being the best version of themselves.
After all, happier advisors mean happier customers...and that can only be a good thing for business!
From small implementations to futuristic AI-powered dashboards that supercharge your advisor’s ability to help, the costs associated with AI and automation projects are decreasing all the time. Today, the benefits of AI and Automation are now accessible to companies of all sizes.
For your customers, it means a smoother and more effortless experience – not just through automated conversational AI for initial contact, but thanks to AI providing advisors with immediate interaction history, there’s no need to waste time repeating the reason for your call.
For your advisors, thanks to AI’s ability to listen in to customer interactions, augmenting the experience and equipping advisors with key contextual insights, these can play a key role in helping to ease conversational difficulties, reduce agent stress and improve mental wellbeing.
For your contact centre and broader business, the blend of self-service automation and assisted human service from empowered advisors will provide contact centre management with a powerful mix to offset traditional recruitment and retention challenges.
To empower your people, arm them with powerful technology and solutions to deliver excellent CX to your customers, from anywhere.
Sabio's eBook: ‘Using AI & Automation to Empower Agents’ is one of five bite-sized eBooks in the 'Empowering People to Deliver Excellent CX' series. The collection focuses on the tools and technologies required to empower your advisors. Other eBooks in the series include;
The rise of Digital First engagement has driven the re-invention of customer service, with consumers now expecting the brands they deal with to offer instant access to low friction, always-on commerce and full lifecycle services.
As brands focus increasingly on digital transformation and optimising customer engagement through the adoption of AI and automation technologies, there has been a fundamental shift in the nature of today’s contact centre advisor role.
Even though there’s been a focus on Big Data for over a decade now, it’s still easy for people to under-estimate the sheer scale of the transformation that corporate data is currently undergoing – particularly when it comes to customer service.
Cloud-based technology solutions typically make CX systems much more agile and flexible, enabling seamless connectivity across the business, and – potentially – providing a much improved experience for customers and agents.