DVELP CEO, Tom Mullen explained in just 30 minutes how to improve customer centre operational efficiency and provide a more personalised service using Agent Assist./p>
Agent Assist has been designed to continually analyse the conversation between customer and agent. The underlying AI surfaces key information to assist the agent in real-time, so they can give expert answers quicker and come to a resolution faster.
In this webinar we showed you how to build an intuitive customer care environment while seamlessly integrating with existing contact center technology.